At The Global Home, we take pride in delivering high-quality, artisan-crafted table décor and home décor products. As our products are handcrafted, slight variations in color, texture, or finish are natural and are considered part of the product’s uniqueness.

Please read our Refund & Return Policy carefully before placing an order.

Eligibility for Returns

Returns are accepted only under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The issue is reported within 48 hours of delivery
  • The product is unused, in its original condition, and returned with original packaging

To initiate a return request, customers must contact us with:

  • Order details
  • Clear images or videos showing the issue

Requests submitted after 48 hours of delivery may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products purchased on clearance or sale
  • Customized or made-to-order products
  • Minor variations in color, finish, size, or texture due to handcrafted nature
  • Products damaged due to improper handling, misuse, or installation

Refund Policy

  • Once the returned product is received and inspected, we will notify you of approval or rejection
  • If approved, the refund will be processed to the original method of payment
  • Refund processing time may take 7–10 working days, depending on the payment provider

Please note:

  • Shipping charges are non-refundable
  • Any applicable return shipping cost may be deducted from the refund amount

Replacement Policy

In case of damaged or defective items, we may offer:

  • A replacement product, or
  • A partial or full refund, based on product availability and issue severity

Replacement timelines may vary depending on product type and availability.

Cancellation Policy

  • Order cancellations are accepted only before dispatch
  • Once the order has been shipped, cancellation requests will not be entertained

For made-to-order or customized items, cancellation may not be possible once production has started.

Shipping Damage

If the package appears damaged at the time of delivery, we advise customers to:

  • Take photos/videos before opening the package
  • Report the issue to us within 48 hours

Failure to report shipping damage within the stipulated time may result in rejection of the claim.

Contact Information

For all return, refund, or replacement requests, please contact us through our website:

🌐 Website: https://theglobalhome.co.uk/